Customer Service Training

Customer Service Training Programs for Professional Development

Customer Service Training

WORLD-CLASS CUSTOMER SERVICE TRAINING

Excellent customer service is the ultimate competitive weapon that will provide you an absolute advantage over your competitors. Investing in your team’s customer service skills will yield an immediate return on investment through loyal customers and firm brand loyalty. Customer service training is the key to customer retention.

Ryan Lowe has mastered the art of customer service and has used this critical skill to build a successful 30-year career in Sales and Marketing. He wants to teach your team to do the same.

“Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%”.

– Bain and company

LET'S TALK

We’re here to answer any questions.

During this training, your team will discover how to execute the essential skills that are proven to provide a pleasing customer experience.

Every employee will learn the necessities to build/improve customer relationships, solve issues with a sense of urgency, listen with the intent to understand, and, most importantly, how to give each customer a positive experience.

As a result of this intensive and interactive training, your team will meet and surpass your customer’s needs, thus providing world-class customer service before you know it!

Cut your advertising cost and boost word of mouth advertising!

Happy Customers = Happy Reviews + Positive Online Engagement

Customer Training Points:

Communicate positive solutions in a powerful way
Deliver consistent customer satisfaction.
Deal with stressful situations with professionalism
Model empathy and patience
Develop active listening skills
Deliver a positive experience
Learn the importance of following up
& Much more…

Created With You In Mind:

One-on-one personalized training based on your goals
Flexible sessions options between 1-3 hours
Choose weekly, bi-weekly, monthly, or quarterly frequency
Onsite or Virtual options available
High-quality and affordable to meet every budget

"Just a note to say thanks for participating in our Kick-Off Meeting. Your presentation on customer service was right on point for us to have success in the new year. Anyone who is considering a way to jump start their business in the new year should begin with you. If we as a firm can "get off our attitude" we will no doubt achieve all our objectives for this year and beyond." CLU Registered Principal

John J. Favaloro,

Metlife - Managing Director